Payment Terms: Payments are gladly accepted in person at Recreation Customer Experience at either the Okotoks Recreation Centre or Okotoks Centennial Arena, by phone at 403-938-8954 or through your Active Okotoks online account. We accept cash, cheque, debit, Visa*, Mastercard*, Visa Debit*, or Mastercard Debit. Any balance owing after 30 days will be subject to a 1.5% monthly finance charge.
Cancellation/Withdrawal: Courses/Programs – All classes/courses are subject to cancellation if there are insufficient registrations. We will notify you once a cancellation decision has been made. If the Town of Okotoks cancels a program, you are entitled to a full refund or you may transfer to another program, space permitting. If you withdraw or transfer from a class/course at least one week before the start date, a 10% cancellation fee, per registration, will be applied to your refund or credit. No credit will be issued if the withdrawal or transfer occurs less than a week from the start date or after a program starts, except for medical reasons (physician’s note required). Withdrawal from programs for medical reasons will be effective from the date of the note and must be received by Client Services prior to the program end date.
Booked Individual Activities - If you cancel your activity either online or by phone at least 6 hours in advance, a full credit will be received. Cancellations within 6 hours will not result in a credit.
Facility Rentals - Facility users must submit notice of cancellation of a rental time(s) to Parks & Recreation in writing or by email 10 days in advance of the rental. If a rental is cancelled with more than 10 days notice, a $20 administration fee will be applied to the users refund or credit. If the cancellation is received with less than 10 days notice, no refund or credit will be issued. For Special Events, please see your Facility Rental Agreement for further rental cancellation details.
Memberships - 30 days must be remaining on a pass at the time of withdrawal. A Facility Pass Withdrawal Form must be submitted by the 1st of each month. Withdrawals will be processed on the 15th of the month and any fees owing will be deducted plus a withdrawal fee. Fees associated with the withdrawal of a pass will be applied to your account and will be subject to finance charges. Facility pass refunds for medical reasons require a medical note to be submitted to Recreation Customer Experience. Refunds will be pro-rated and effective from the date of the medical note without penalty. Three month and annual passes are NOT transferable.
Insurance/Liability: It is a condition of participation in any recreational activity by the Town of Okotoks and/or Natural High Fitness that the participant does so at his/her sole risk and the Town of Okotoks, its agents and employees are not liable in the case of loss, damage, injury or ambulance/health care services/costs resulting from or in connection with such participation. The Town of Okotoks does not provide the Licensee with any liability or personal injury insurance. It is highly recommended that the Licensee carry his or her own insurance policy and have signed waivers or consent forms.