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Registration Terms and Conditions

Payment Terms: Payments are gladly accepted in person at Recreation Customer Experience at either the Okotoks Recreation Centre or Viking Rental Centre (formerly known as Centennial Arenas), by phone at 403-938-8954 or through your Active Okotoks online account. We accept cash, cheque, debit, Visa*, Mastercard*, Visa Debit*, or Mastercard Debit. Any balance owing after 30 days will be subject to a 1.5% monthly finance charge.

Cancellation/Withdrawal: Courses/Programs – All classes/courses are subject to cancellation if there are insufficient registrations. We will notify you once a cancellation decision has been made. If the Town of Okotoks cancels a program, you are entitled to a full refund or you may transfer to another program, space permitting. If you withdraw or transfer from a class/course more than one week before the start date, a 10% fee, per registration, will be applied to your refund or credit. No credit will be issued if the withdrawal or transfer occurs within one week or less from the start date or after a program starts, except for medical reasons (physician’s note required). Withdrawal from programs for medical reasons will be effective from the date of the note and must be received by Customer Experience prior to the program end date.

Booked Individual Activities - If you cancel your activity either online or by phone at least 1 hour in advance, a full credit will be received. Cancellations within 1 hour will not result in a credit.

Insurance/Liability: It is a condition of participation in any recreational activity by the Town of Okotoks and/or Natural High Fitness that the participant does so at his/her sole risk and the Town of Okotoks, its agents and employees are not liable in the case of loss, damage, injury or ambulance/health care services/costs resulting from or in connection with such participation. The Town of Okotoks does not provide the Licensee with any liability or personal injury insurance. It is highly recommended that the Licensee carry his or her own insurance policy and have signed waivers or consent forms.