ActiveOkotoks Account

I am a new customer. What do I need to do?

If you have not participated or registered for an Okotoks recreational activity or service in the past, you want to create an account. To set up your online account click here. We will require an email address which you will use to login. Also required is a mailing address, phone number, and names and birth dates of all family members that will be included on your account. If you are unsure whether you have ever participated or registered with Okotoks recreation, we encourage you to attempt to Reset your Password prior to creating a new account. You never know, you may have visited our facilities or services in the past.

I have registered in programs and/or rented a recreation facility in the past. How do I know if I have an existing account?

If you believe you already have an ActiveOkotoks.ca account, Reset Your Password and enter your email address to request a password reset link. If your email is associated with an existing account, you will receive instructions to reset your password.

I received an error message when trying to reset my password.

If you received the following message: "There is an error with your account. Please contact a Customer Experience Associate for further details." It may be for one of the following reasons:

  • You do not have an account; or
  • Your email address was not included in your previous client account
  • The system is finding a duplicate record

If you require further assistance to log in, please contact us online or call the number at the bottom of this page.

I would like to change my account information. How can I do this?

Log In to ActiveOkotoks.ca and Select 'Edit Details' from My Account Home.

I forgot my account password. What should I do now?

Click here to reset your password. Enter your email address and click send. If you have an existing account, you will receive an email with further directions.

If you receive an alert message, “The email or password provided is incorrect. Please try again” it means that the email is not associated with an account. If you have used a different email for recreation in the past, please contact Recreation Client Services at the number at the bottom of this page to update your email address and we will send you a reset password email. If your email is not recognized and you are a new user please Create Account.

I do not see the other members of my family. What do I need to do?

ActiveOkotoks Account Group Owners (family main contact) are able to review and edit all family members online. If you are logged in but not listed in “Family Members” as the role “Owner” you will not be able to view or book your family. Please proceed to “When doing a password reset” below for additional information.

Can I add other members of my family to my account?

To add additional family members, Log In to your account and select Family Members from My Account Home which is located on the top left-hand side on laptops/tablets or under the drop-down menu on the top right for cell phones.

When doing a password reset, and there are multiple people on the account, what do I need to do?

If there are multiple people on your account, when you do a password reset, choose only the owner of the account (not all family members) and then create and confirm your password. To View and Book additional family members, you must be logged in as the Account Group Owner.

How do I use a credit on my account?

You can Apply Account Credits to any purchase in your cart. Please make sure to Log in to your account to view your account balance or account statements.